Nowstech customer sense is a product developed to collect and analyze real-time customer feedback to measure customer experience. 

With the customer sense application, you can use the online feedback channel to track your company's weaknesses and strengths from the perspective of your customers.

Get instant access to unhappy customers. Earn happy and loyal customers


Benefits to businesses

  • Get to know about service quality and qualification of personnel.
  • See customers response about new campaigns and products and choose the target audience.
  • Identify potential customers.
  • Develop sales strategies.
  • Exploring potential sales products.

Feedback collection methods


Desktop kiosk in front of payment point
Kiosk for entrance and exit

Customer Sense survey system usage areas

Customer experience measurements
  • Malls
  • Holiday village, hotels etc.
  • Hospitals
  • Dining Halls
  • Fuel stations
  • Schools
  • Fair, exhibition etc.
  • Shopping Mall
Applications such as promotion or participation in the campaign

Customer Sense Application Includes

Hardware

  • 10 inc touch screen.
  • Wireless communication (WiFi or 3G)
  • Corporate Logo
  • Desktop or Standalone kiosk

Software

  • Screen designs and questions are managed centrally from online
  • Online device tracking and management
  • A lot of questions can be added and user input can be taken
  • Multiple choice questions can be asked
  • According to the preferred answer, different questions can be presented
  • User management can be done with the administration panel

Reporting

  • Online and historical reports
  • Reports can be received by Branch / Region
  • Report period can be taken by daily, weekly, annual and a specific time interval
  • Graphical Reports / Dashboards
  • Reports can be exported in excel format